Frequently Asked Questions

Absolutely! We do so every day. Turnaround times vary based on season and other factors, but we endeavour to make it as quick as possible.

In some cases, we can. It varies depending on the manufacturer. Reach out for more information on your specific make/model of vehicle.

Not recommended! We can always tell when it’s been used. Seals become soft and swell to 3 times their original size. It may temporarily stop the leak; however, it will soften all the seals and hoses in the system causing everything to leak later on.

You do! Very important when changing a component to start its new life with some fresh clean fluid!

Many gears have relief poppets which are designed to protect the vehicle from damage caused by oversteering. During the reman process we pull these poppets out as far as possible to allow for different installation situations. We will always include poppet setting instructions. We are always just a phone call away if there are any questions.

Air in the system most likely. Hydraulics compress air, once the pump is shut off, that air expands again causing the overflow. The system needs the air removed. Often this is as simple as just allowing it to sit and let the air come out naturally after a few hours.

CAN CRAFT AUTO LTD. warrants to the original purchasers that its rebuilt power-steering pumps, gears, cylinders, attachments and other hydraulic components (hereinafter referred to as ‘units’), are reasonably free from defects in material and workmanship when properly installed and adjusted according to the original manufacturer's recommendations and shall be limited to the replacement or repair of any part or parts of the units which may be proven defective under normal use and service within 12 months for on-highway vehicles and 3 months of on/off highway vehicles after installation of the units for the original purchaser, and which to CAN CRAFT AUTO LTD.’s examination shall disclose to its satisfaction to be thus defective. In no event shall CAN CRAFT AUTO LTD. be liable for consequential or special damages, or for transportation, downtime, installation, adjustment, or other expenses which may arise in connection with such unit or parts. If any such unit or part proves to be defective in material or workmanship, the original purchaser waives his or its rights to consequential, special, or incidental damages, and such original purchaser's exclusive remedy shall be the replacement or repair of such units or parts as deemed by CAN CRAFT AUTO LTD. This warranty is expressly in lieu of all other warranties or implied including the warranty of merchantability and fitness of any particular use or purpose, capacity and all other obligations or liabilities on CAN CRAFT AUTO LTD.’s part, and CAN CRAFT AUTO LTD. neither assumes, nor authorizes any other person for it, any other liability in connection with the sale of such units. This warranty shall not apply to any unit or any part thereof which has been subject to over-heating, improper installation, impact or accident damage, negligence, alteration, abuse, misuse, or damage caused by failure of components other than that which CAN CRAFT AUTO LTD. supplied, contamination, and including, but not limited to scored bearing and seal surfaces on shafts; the warranty is void if unit not repaired to CAN CRAFT AUTO LTD..’s specifications. CAN CRAFT AUTO LTD. makes no warranty whatsoever with respect to accessories or parts not supplied by CAN CRAFT AUTO LTD. The term ‘original purchaser’ shall be deemed to mean that person, firm, or corporation for whom the unit was originally sold.

Check your owner’s manual for the manufacturer's approved fluids. Some vehicles require special fluids to allow for smaller reservoirs, prevent foaming, and adhere to the requirements of different seal compounds.

You sure will. The pump will be destroyed for sure, and the gear is designed for emergency control only without a supply of steering fluid. Prolonged driving will likely damage it as well.

Shipping Policy Can Craft Steering At Can Craft Steering, we take pride in delivering precision remanufactured steering components safely and efficiently. Because many of our products are heavy-duty automotive parts, we follow specific shipping procedures to ensure your order arrives securely and on time. Order Processing Time • Orders are typically processed within 1–2 business days • Orders placed after 12:00 PM PST may ship the next business day • Orders are not processed on weekends or statutory holidays • Custom or special-order items may require additional processing time You will receive tracking information once your order has shipped. Shipping Locations We currently ship to: • 🇨🇦 Canada • 🇺🇸 United States For international shipping outside these regions, please contact us directly before placing your order. Shipping Methods We ship using major carriers including: • UPS • FedEx • Purolator • Canada Post (select items) Carrier selection depends on package weight, size, and destination. Shipping Rates Shipping rates are calculated based on: • Package weight • Destination • Carrier service level Rates are displayed at checkout before payment is completed. Due to the weight of steering gears and heavy-duty components, shipping costs may vary significantly based on location. Estimated Delivery Times • Canada: 2–7 business days • United States: 3–8 business days Delivery times may vary depending on carrier delays, weather conditions, or peak shipping periods. Heavy & Oversized Items Many of our steering gears and components are considered heavy-duty items. These products: • May require signature upon delivery • May ship in reinforced packaging • May ship via ground service only Please ensure someone is available to receive the shipment. Core Returns (If Applicable) If your purchase includes a refundable core charge: • The customer is responsible for returning the core unless otherwise stated • Core must be returned within the specified return window • Core must be complete, rebuildable, and free of severe physical damage • Core return instructions will be provided after purchase Refunds for approved cores are issued after inspection. Incorrect Address / Delivery Issues Please verify your shipping address before completing your order. Can Craft Steering is not responsible for delays or additional charges caused by: • Incorrect shipping addresses • Refused shipments • Failed delivery attempts Additional shipping fees may apply for reshipment. Damaged Shipments If your order arrives damaged: 1. Inspect the package immediately upon delivery 2. Note any visible damage with the carrier 3. Contact us within 48 hours with photos of: • Packaging • Shipping label • Product damage We will work with the carrier to resolve the issue promptly. Lost Shipments If your tracking shows delivered but you have not received your order: • Contact the carrier first • Then notify us within 5 business days We will assist with filing a claim if necessary. Shipping Delays While we strive to meet all delivery estimates, Can Craft Steering is not responsible for carrier-related delays, weather disruptions, or customs clearance delays. Contact Us If you have questions about shipping, delivery timelines, or core returns, please contact: Can Craft Steering Website: www.cancraft.com(http://www.cancraft.com) Email:info@cancraft.com(mailto:info@cancraft.com) Phone: 1-800-663-2567

Can Craft Steering – Return, Refund & Warranty Policy 1. Warranty Coverage All Can Craft Steering products include a 1-year limited warranty against manufacturing defects and malfunctions under normal, intended use. If you believe your product is defective within the warranty period, please contact us at info@cancraft.com (mailto:info@cancraft.com)with your order number, photos/video of the issue, and a description of the problem. If a defect is confirmed, Can Craft Steering will repair or replace the product in accordance with Canadian consumer protection standards. 2. Return Eligibility We accept returns on most items purchased directly from Can Craft Steering when the following conditions are met: • The item is unused, in original condition, and returned with all packaging, components, and accessories. • A return request is submitted within 90 days of delivery. • The product shows no signs of installation, wear, or damage. Items that are installed, test-fitted, customized, or damaged after delivery may not be eligible for a refund. 3. Return Shipping • The buyer is responsible for all return shipping costs, except where Can Craft Steering is at fault (e.g., incorrect item shipped, confirmed warranty defect). • We strongly recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments. 4. Refunds Once the returned item is received and inspected: • If approved, a refund will be issued to your original payment method. • Refund processing generally takes 3–7 business days after approval. • Original shipping charges are non-refundable, except in cases where Can Craft Steering is responsible for the issue. Refunds may be reduced or denied if the returned item is used, damaged, missing components, or otherwise not in its original condition. 5. Non-Returnable Items The following products cannot be returned: • Used, installed, or test-fitted parts • Custom-made or special-order items • Products marked “Final Sale” • Items damaged through misuse, improper installation, accidents, or modifications 6. Exchanges To exchange an item, please first request a return. After the return is approved and the product is sent back, you may place a new order for the replacement item.